The key expectation of people attending this course is that they want to understand the equipment being worked on and manage down risk by ensuring it is kept in good condition with the resources available. It is important that the Supervisor does not accept breakdowns as the norm and that there is a better way than rushing to every job.
People attending the course should have some knowledge or seek to gain insights in the following. This is what they want to learn and develop by attending this course.
• Experienced in leading technical personnel who deliver maintenance work.
- Driving the message of safety first and why it is important – walking the walk in safety.
- Cope with alternative views and even conflict between people on how work should be delivered.
- Manage the expectations of both the people they supervise and the leadership team of the facility in which they work.
- Bring common sense to prioritising what needs to be done with the equipment.
• Understand the basics of work management including how work is processed from identification through planning and scheduling to execution and close out.
- Effective prioritisation of work and communicating the priorities.
- Avoiding frustration and being listened to on what is important.
- Managing personal time to get to the right meetings and to participate effectively.
- Delegating to senior people who are mentored to share the work load in supervising the team.
• Work with a modern work management system and used electronic reports on schedules and open work lists.
- Avoid wasting time on unnecessary tasks.
- Understand how to seek and ensure help is available to make systems work for the team and not the other way around.
• Ensure supervised personal deliver the maintenance strategy, understanding how it is generated from the information system.
- Walking down the maintenance work sites to ensure the safety and quality of work.
- Debottleneck wasteful activities such as waiting for something.
- Help people understand what they are seeing in the equipment they work on and alongside – where is the risk and what do they need to do about it?
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